Why is my TV picture breaking up and freezing?
If at any time while watching your Bell MTS Fibe TV service, the picture either freezes, is pixilated or both, a simple reset may be all that is needed to repair the issue.
General pixilation and freezing occurs when there is a disruption in the TV signal, or there is a weak signal altogether.
- Check your connections:
- Unplug the HDMI cable from your Bell MTS Fibe TV Set-top Box.
- Wait 30 seconds.
- Plug the HDMI cable back in.
- Wait for the signal to initialize.
- Make sure all cables connected on the set-top box and your TV are secure.
- If you are still experiencing a problem:
- Make sure ALL Ethernet and/or Coax cables are securely in place.
- Unplug the power from the Bell MTS 2Wire or Pace RG as well as the affected set-top boxes.
- Wait 60 seconds.
- Plug the power back into the Bell MTS 2Wire or Pace RG.
- Wait for the lights on the Bell MTS 2Wire or Pace RG to initialize.
- Plug the power back into the affected set-top boxes.
- Wait for the signal to initialize.
- If the problem persists, please Contact Us.
Note:
If the issue persists after powercycling all the Bell MTS equipment, there may be an issue on the network beyond your control. Please identify which channels are affected and Contact Us.
