Accessibility
Physical
Products and services with your needs in mind like voice control, quick keys, and accessible settings.
Speech
Features like assisted communications and messaging help you craft an experience that's tailored to your needs.
Cognitive
Stay connected with easy to use features like guided controls, alerts and reminders.
Vision
From screen readers to mobile devices, let our products and services for blind and low vision users enhance your experience.
Hearing
From hearing aid compatible handsets and Message Relay Service, to closed captioning for TV, taking control of your experience has never been easier.
Accessibility Centre
Get advice on products and services, and answers to your questions, from our accessibility experts.
Accessibility Plan and Progress Report
Created in consultation with persons with disabilities, our Accessibility Plan outlines the actions we plan to take to identify, remove and prevent barriers to accessibility. Our Accessibility Progress Report supports our plan and provides an update on actions we have taken thus far to advance accessibility.
View our 2023 Accessibility PlanView our 2024 Progress Report.
Your rights as a
wireless customer
Learn more about how the wireless code establishes
basic rights for all wireless customers.
Visit our YouTube channel for more videos describing terminologies commonly used in wireless contracts.
Videos are presented in American Sign Language (ASL) with English captions and an audio voice over track.
What are your rights as an
internet customer?
Learn more about how the Internet Code enhances
consumer protections for internet customers.
Watch more videos describing terminology commonly used in internet contracts.
Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover
Need more info? Speak with one of
our experts.
hours of operations
8:30 a.m. to 4:30 p.m.
Toll free
1 800 542-8703
centre using a TTY
Toll free
1 866 238-2539
Rm. CC100B
P.O. Box 6666
Winnipeg, Manitoba
R3C 3V6
Give us your accessibility feedback
Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below.
Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more.
Request an alternate format of our Accessibility Plan, Progress Report or feedback process
To request a description of our accessibility feedback process, a copy of our Accessibility Plan and / or our Progress Report in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats.
Use our accessibility feedback online form
Other ways to contact us
By chat
Click on Chat Now
By mail
Accessibility P.O. Box 8787
Downtown Station
Montréal, QC H3C 4R5
Select social channels, such as:
You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and other details. We will acknowledge receipt of all feedback, except for feedback provided anonymously.
By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.
The designated person responsible for receiving accessibility feedback is the Vice President, Customer Operations, Care.
This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).
