Why does my TV say signal has been lost?
A lost TV signal can be the result of:
- a faulty or loose Ethernet cable.
- faulty equipment or damage to the network.
- TV service disruption due to a billing issue (such as a late payment).
Try these steps to restore the signal:
- Ensure set-top box has sync. Check for these lights:
- Link light is green on the Bell MTS Fibe TV set-top boxes.
- 2Wire 3800 RG (Grey model) - Broadband and Internet lights are green.
2Wire 3801 RG (Black Model) - Broadband and Service lights are green.
If either RG shows a red light or no light, proceed to the “Still experiencing a lost signal?” section.
- Unplug the HDMI cable from the Bell MTS Fibe TV set-top box.
- Wait 30 seconds before plugging the HDMI cable back in.
- Wait for the signal to initialize.
Still experiencing a lost signal?
Ensure all cables on the set-top box and TV are securely connected, and perform a powercycle:
- Unplug the power cable from the 2Wire RG and the affected set-top boxes.
- Wait 60 seconds before plugging the power cable back into the 2Wire RG.
- Wait for the lights on the 2Wire RG to initialize.
- Plug the power back into the affected set-top boxes.
- Wait for the signal to initialize.
If the issue persists, the trouble may be with the network and beyond your control. Please identify which channels are affected and Contact Us.