Troubleshooting
| Issue | Troubleshooting |
|---|---|
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I forgot my Call Answer password |
To reset your password, simply contact us by dialing 6-1-1 from your Bell home phone. |
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My Call Answer is not picking up |
If your Call Answer doesn’t pick up, it may not be set to take messages. To reactivate Call Answer to take messages when you don’t answer, dial *92 (or 1192 on rotary phones). To reactivate Call Answer to take messages when your line is busy, dial *90 or (or 1190 on rotary phones). You will hear a confirmation beep followed by the dial tone to let you know the change was made. |
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There’s no intermittent dial tone or flashing light when I have Call Answer messages |
If you’re on the phone and don't hear Call Waiting beep before Call Answer picks up, ensure that you subscribe to Call Waiting. Without Call Waiting, Call Answer will pick up immediately if you’re on the line or dialing. Also check that Call Answer is set to at least 4 rings. To do this:
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Call Answer indicates a new message but I can’t access it |
If you hear an intermittent dial tone and have Extension Call Answer, it means there are messages in an extension mailbox. To find out whether you have an extension mailbox message:
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The light on my phone is flashing but there are no new messages |
Check your equipment (i.e., unplug the adapter for a few minutes or check your user manual on how to reset the light options). |
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No Call Answer prompts to save, change or erase my messages |
You may have activated the auto-play option, which automatically saves your messages. To deactivate the auto-play option:
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