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Bell MTS

How to return your Bell MTS equipment

After you contact Bell MTS to arrange disconnection of your service, your Bell MTS equipment, such as TV receivers, Wi-Fi pods, or modems, will need to be returned to Bell MTS via Canada Post. Important: do not return your rental equipment to a Bell store. If you don't return your equipment or the equipment is damaged, Bell MTS may charge you an equipment non-return fee.

Equipment can be shipped back to Bell MTS via Canada Post.

Return all equipment associated with your Bell MTS service including:

  • TV: set-top box(es), the Video Access Point if you have a wireless set-top box, modem, remote(s) and power supply cord(s).
  • Internet: modem, cables/power supply cord(s) and Wi-Fi extender(s).
  • Phone: handset and power supply cord(s).

Self-Serve Canada Post – Residential

  1. Place the equipment with associated remote(s) and cable(s) (if applicable) in suitable packaging of your choice so the equipment can be shipped safely (a box is recommended).
  2. Bring your equipment to any Canada Post office and provide them with the prepaid paid shipping label ID # PR291562 and your reference number (provided when speaking with Bell MTS agent). Canada Post will print the shipping label for you.
  3. Keep the tracking number as proof of shipping. A tracking number will be on the receipt provided to you when you drop off the package(s). Bell MTS will cover the shipping charges.

Packing label example

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