Avaya Aura Contact Centre
Avaya Aura Contact Centre (AACC) is the ideal solution for customers who need the flexibility of an open, reliable, multichannel customer contact solution. Avaya Aura Contract Centre allows users to pro-actively reach out to customers, combines historic and real-time contextual customer information to help improve the quality of interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver superior customer experience and drive sustainable business growth.
Features
Avaya Aura Contact Centre helps enterprises and organizations improve customer satisfaction, increase revenues and profitability, and enhance agent and supervisor productivity while reducing costs.
Avaya Aura Contact Centre provides skill-based routing of voice, email, web chat, FAX, SMS, scanned document, outbound, and support for video contacts.
The system provides flexible call treatments, real time displays and comprehensive management and reporting functionality - empowering contact centre managers with the tools and agility to deliver unique and unprecedented care to their customers.
Contact Centre integrates seamlessly with Avaya unified messaging solutions (Avaya Call Pilot) and self-service solutions.
Avaya Aura Contact Centre supports next-generation, SIP-based deployment options on Avaya Aura Communications Manager and Avaya Aura Session Manager, as well as Communication Server 1000 integration through the Applications Messaging Link (AML).
Software components and functional elements of Avaya Aura Contact Centre Release 6.2 include:
- Contact Centre Manager Server (CCMS)
- Contact Centre License Manager (LM)
- Contact Centre Manager Server Utility
- Orchestration Designer (OD)
- Agent Desktop Display (ADD)
- Security Framework
- Communication Control Toolkit
- Contact Centre Multimedia (CCMM)
- Avaya Media Server (AMS)
- Avaya Aura Agent Desktop
- Network Control Centre (NCC)
- High Availability (HA)
Let us help!
- Contact your Sales Representative directly, or call us toll-free at:
- 204-225-4BIZ (204-255-4249)
1-888-689-7073
Outside Manitoba - Email Us