Call Waiting user guide
With Call Waiting you'll know when another call is coming in, when you're already on the line. A single tone during your present call indicates that there is another call on your second line.
Notes:
- Second callers will hear the normal ring instead of a busy signal.
- If Call Waiting has been temporarily turned off, second callers will hear a busy signal or, if you subscribe to it, be routed to Call Answer.
- If you do not answer a waiting call within two rings, it will go unanswered.
- If you lose a call, hang up. The phone will ring and the call will be re-established.
- Call Waiting will not work when you are on a 3-Way call. The caller will receive a busy signal or be routed to Call Answer if you subscribe to it.
- To use Call Waiting
If you are on a call and someone else is trying to reach you:
- A single tone will indicate that another call is waiting.
- Inform caller #1 that you are putting them on hold.
- Press and release the disconnect/flash/link button for one second. Caller #1 is now on hold.
- You may now talk privately to caller #2.
- To return to caller #1, press the receiver disconnect/flash/link button.
Note:
Call Waiting and Cancel Call Waiting will not work if an extension is on the line.
- To temporarily cancel Call Waiting
Before you place your call:
- Lift the handset and enter *70.
- Listen for two beeps.
- Place your call.
Note:
Call Waiting will be restored when you hang up.
During a call
- Press the disconnect/flash/link button for one second to put the call on hold.
- Listen for a dial tone.
- Enter *70.
Note:
Call Waiting will be restored when you hang up.
- To use Visual Call Waiting
If you are on a call and someone else it trying to reach you:
- A single tone will indicate that another call is waiting.
- Look at the Call Display to see who is calling.
- Choose how to handle the incoming call:
- Answ2nd - Places the first call on hold and connects you to the second caller.
- Drop1st - Disconnects the first call and answers the second call.
- CallAns - Sends the second caller to voicemail (must subscribe to Call Answer to use this option).
- I'mBusy - Sends a pre-recorded "busy" message to the second caller.
- Join - Allows you to join the calls and engage in a three-way conversation.
- PlsHold - Sends a pre-recorded "wait" message to the second caller.
Notes:
- Once either call has been placed on hold you can alternate between calls, disconnect either call or conference the two calls.
- You must have a compatible phone (i.e. Vista 390 or Aastra 480e) and subscribe to Visual Call Waiting to use.
