Bell MTS

Features

CallPilot provides voice/fax messaging and integrated unified messaging capabilities through the user's familiar desktop email environment. It also offers Web-based unified messaging and personal mailbox management through My CallPilot.

Avaya's CallPilot solution fulfills the needs of unified messaging for enterprise customers by providing advanced messaging features without sacrificing traditional voicemail features in an IT-friendly solution. CallPilot has an intuitive interface, is simple to administer and easy to install and maintain.

CallPilot has absolutely no impact on the email server because voice and fax messages are stored on the CallPilot Unified Messaging server which means there is no extensive integration required with the email server.

CallPilot providers you with three powerful ways to maximize the effectiveness of your global workforce:

• Access to voice and fax messages from within the email client
• Access to voice, email and fax messages via the phone
• Access to voice, email and fax messages from any Web browser-enabled PC

CallPilot Unified Messaging further improves user productivity by providing a number of features that will simplify day-to-day communications. Some of these include:

• Contact Sender allows users to initiate a telephone call to the sender of a voice, fax or email message with the click of their mouse. No directory look-up or dialing - CallPilot will do it for you and save you time.
• Click-to-Call with CallPilot gives users the ability to initiate a telephone call from any directory entry. Again, no directory look-up or dialing. Just point and click and let CallPilot do the rest.
• Remote Services Activation - Turn on emergency auto attendants remotely.
• Auto Attendant - GUI-based Application Builder simplifies building auto attendants.
• Voice Forms - An inexpensive way to collect customer information.
• Meridian Mail Telephone User Interface (TUI) - No retraining for users familiar with Meridian Mail.